Privacy Policy

Effective Date: June 2026
Brand: Hive Cart
Operated by: Falcon Corporation FZC
Website: hivecart.ae
Location: Sharjah, United Arab Emirates

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1. Introduction

Falcon Corporation FZC (“we,” “our,” or “us”), operating the Hive Cart brand at hivecart.ae, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

By using hivecart.ae, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We collect the following types of information when you interact with our website:

Personal Information you provide directly:

• Full name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely via third-party payment gateways — we do not store card details)

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Device information (mobile, desktop, OS)
• Cookies and tracking data (see Section 7)

Information from third parties:

• Order and payment data from Tabby, Tamara, and other payment providers
• Delivery tracking data from our logistics partners

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3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your customer service inquiries
• Process returns, refunds, and exchanges
• Improve our website experience and product offerings
• Send promotional offers and newsletters (only with your consent)
• Comply with legal and regulatory obligations in the UAE
• Prevent fraud and ensure the security of transactions

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4. Legal Basis for Processing

We process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). Our legal bases include:

• Contractual necessity — to fulfill your purchase and deliver your order
• Legitimate interests — to improve our services and prevent fraud
• Legal obligation — to comply with UAE laws and regulations
• Consent — for marketing communications, which you may withdraw at any time

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5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Logistics & delivery partners — to fulfill and track your order
• Payment processors (Tabby, Tamara, card networks) — to securely process transactions
• IT & platform providers — who support our website operations (under strict confidentiality agreements)
• Legal & regulatory authorities — when required by UAE law or a valid court order

All third-party partners are required to handle your data securely and only for the purposes specified.

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6. Data Retention

We retain your personal data for as long as necessary to:

• Maintain your account and order history
• Comply with legal, tax, and accounting obligations in the UAE
• Resolve disputes and enforce our policies

When your data is no longer needed, it is securely deleted or anonymized.

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7. Cookies Policy

Hive Cart uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your cart and preferences
• Analyze website traffic and performance
• Deliver relevant advertisements (where applicable)

Types of cookies we use:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies — used to show relevant promotions (e.g., Google Tag Manager)

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

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8. Your Rights

Under UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Object to processing of your data for direct marketing purposes

To exercise any of these rights, contact us at the details in Section 11.

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9. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption on all pages of hivecart.ae
• Secure, limited access to customer data internally
• Regular security reviews of our systems and processes

While we take every reasonable precaution, no method of online transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

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10. Third-Party Links

Our website may contain links to third-party websites (e.g., brand pages, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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11. Children’s Privacy

Hive Cart is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

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12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE regulations. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

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13. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Any disputes shall be subject to the jurisdiction of the courts of Sharjah, UAE.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Hive Cart — operated by Falcon Corporation FZC
Sharjah, United Arab Emirates
📞 +971 52 760 2144
🌐 hivecart.ae